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Customer Care

Payment

We accept payment by Visa, Mastercard, American Express, and PayPal.

Occasionally, we may require additional information to verify your identity. In this case we will contact you by email or by telephone. We reserve the right to cancel an order for any reason.

Shipping 

In-store pick up - You will be contacted once order is ready for pick up. 

Canada – Over $200 FREE. Under $200 calculated at checkout 

U.S.A - Calculated at checkout.

Rest Of The World – Calculated at checkout

Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

Return Policy 

All returns must be authorized by us before sending merchandise back. Email us at info@commoncs.com to request a return authorization number within 7 days of the order’s delivery date. Sale items, underwear, swimwear, and merchandise marked final sale cannot be returned.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of COMMON. Footwear must also be accompanied by the original shoe box in its original condition.

Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of COMMON.

Return shipping address

COMMON
Attn: Returns RA#(your return number)
380 Elgin ST,
Ottawa, ON
Canada
K2P1N1

Taxes/Duty 

CANADA
Purchases to be delivered within Ontario are subject to 13% HST, New Brunswick 13% HST, Newfoundland 13% HST, Nova Scotia 15% HST, Prince Edward Island 14% HST, Quebec 9.975%, British Columbia 7% PST, all other provinces are subject to 5% federal tax.

USA/INTERNATIONAL
All orders to be delivered outside of Canada are tax-free at the time of purchase.
International orders may be subject to duty and/or taxes levied by the importing country. By placing an order with COMMON, you acknowledge that you understand this and that you are responsible for any such charges. Should you refuse to pay these charges, your order will be returned to COMMON and your account will be credited according to our return policy less any shipping and import fees associated with the return.

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